WhatsApp receipts and reminders for optical shops

Asaan Optics links to the shop's own WhatsApp number and sends customers their order confirmation, a ready-for-pickup message, an order-completed message and a repair-complete message. Each message has its own switch and an editable template, and a receipt can be sent on WhatsApp from the order.

Part of Asaan Optics, optical shop software for Windows and Android. Taken from the product pages, which describe the software as it is today. Updated 10 October 2026.

What it does

  • Link the shop's WhatsApp number once, with a pairing code or a QR scan, and send a test message.
  • Automatic messages on the desktop: receipt, ready for pickup, completed, repair complete and a 3-month checkup reminder.
  • Each message has an editable template with placeholders such as {customer_name} and {balance_amount}. The Android app shows a live preview of what the customer will read.
  • A pickup reminder can be sent from the customer's row in Search Customer.
  • If the link is down, the WhatsApp button on a record still opens the chat with the message written.
  • Use a dedicated business number: the app warns against bulk messages, which can get a number banned by WhatsApp.
Asaan Optics WhatsApp automation for optical shops: gateway linked, with five automatic messages from order confirmation to the 3-month eye checkup reminder
The WhatsApp Gateway in My Shop Profiles: the linked number and the automatic messages. Demo data.

How it is set up

  1. Open the WhatsApp Gateway

    On the desktop it is a tab in My Shop Profiles.

  2. Link the shop's number

    Pair it with a code or a QR scan.

  3. Send the test message

    It confirms that the link works.

  4. Choose the messages

    Switch each automatic message on or off and edit its template.

On Windows and on Android

Windows desktop
Receipt, ready for pickup, completed, repair complete and a 3-month checkup reminder, each with an editable template.
Android app
Order confirmation, ready-for-pickup, order-completed and repair messages, each with its own switch and template and a live preview.

The plans are compared on the pricing page.

Questions

  • Which WhatsApp messages does Asaan Optics send automatically?

    The order confirmation or receipt, a ready-for-pickup message, an order-completed message and a repair-complete message. The desktop app also has a 3-month checkup reminder. Each one can be switched off.

  • Can I change the wording of the messages?

    Yes. Each message has an editable template with placeholders such as {customer_name} and {balance_amount} that fill in for each customer.

  • What if WhatsApp is not linked?

    The WhatsApp button on a record still opens the chat with the message written, so you can send it yourself.

  • Should I use my personal number?

    Use a dedicated business number. The app warns against bulk messages, which can get a number banned by WhatsApp.

Related

  • Prescriptions and ordersBoth eyes, the frame, the lenses and the payment on one order, with several pairs on one bill.
  • Stock and inventoryFrames, lenses, contact lenses and accessories with barcodes, minimum levels, stock value and vendor ledgers.
  • Sales and POSCounter sales by barcode or search, discounts, payment types, expenses, receipts and exports.
  • Barcode labelsPrint labels for frames, lenses and contact lenses and scan them at the counter.
  • Staff shifts and auditShifts with a blind cash count, X and Z reports, manager PINs, staff logins and a staff audit.
  • VAT, GST and ZATCA-format QRYour own tax label, rate and registration number, prices with or without tax, and a QR code on receipts.
  • Repair jobsA serial number and a receipt for every repair, with the advance, the balance and the delivery date.
  • Asaan Optics DesktopEvery screen of the Windows software.
  • PricingPlans for the desktop, the phone or both.
  • DownloadThe Windows installer and the Android app.